Can I order by phone?
Certainly! Please dial 415-300-5341 and leave a message indicating your desire to place an order over the phone. Kindly include your name and phone number. We will return your call during our operating hours, which are Monday through Friday from 9am to 5pm PST, excluding holidays.
About free shipping
To qualify for complimentary shipping, your order total must meet or exceed $50 after any discounts have been applied. Should you apply a coupon code and your subtotal falls below $50, please consider adding additional items to meet the minimum purchase requirement.
Our free shipping service is fulfilled via USPS Priority or UPS Ground, contingent upon the package's weight and destination address. Please note that transit times are approximate and not guaranteed.
When will you ship my order?
Orders are shipped on the next business day. All orders received on Friday after 12pm will be shipped on the following Monday. (Holidays excluded)
How long will it take to receive my order?
We utilize USPS and UPS Ground for shipping. Depending on your location, your order is anticipated to arrive within 1 to 5 business days from the shipping date.
Please note that delivery times are estimates only. Once the shipping courier collects your package, it is beyond our control. We encourage you to monitor your tracking number for any updates regarding the status of your shipment.
SHIPPING DURING THE HOLIDAYS
All orders received are promptly shipped on the following business day, with the exception of holidays. We schedule daily pickups for shipments. Transit times displayed on our website are provided by UPS and USPS and serve as estimates only. Our free shipping option utilizes UPS or USPS Ground services.
We cannot assure the exact time of delivery and do not accept responsibility for any delays not attributable to our operations. Should you require your order to be delivered by a specific date, we recommend selecting a guaranteed shipping service available during the checkout process.
How do I track my order?
Once your order is prepared for shipping, you will receive an email from True Delicious containing your tracking number. By clicking on the tracking number provided, you will be able to monitor the progress of your shipment until it reaches its destination.
I haven't received the tracking number of my order. How do I get one
Please fill out the form available on our support page. We will attend to your inquiry and respond to you at the earliest opportunity. Thank you for reaching out.
Where do I find the nutrition facts of your products?
All nutrition labels are located on the product page or in the photos of each single products. If you can't find it we will be glad to help you. Please reach out to us by filling out the form on the support page.
There is problem with my order. What do I do?
Ensuring your satisfaction is our priority. Should you encounter any issues with your order, kindly reach out to us through our support page. We aim to address your concerns promptly, typically responding within 1 business day, excluding holidays. Thank you for your trust in our products and services.