Can I order by phone?
Yes. Call 415-300-5341 and leave us a message saying that you would like to place an order over the phone. Leave your name and phone number and we will call you back as soon as possible.


When will you ship my order?
Most of the time orders are shipped within the next business day.
Orders received on Friday after 12pm will be shipped on the following Monday.


How long will it take to receive my order?
We use USPS Priority and UPS ground. Depending on your location your order is estimated to be delivered within 1 to 5 business days from the date of shipping. 
ATTENTION: COVID-19 is affecting some areas more than others. Delivery time may be longer than estimated. Once the shipping courier picks up your order, it is no longer in our control. Please check your tracking number for updates. 


How do I track my order?
When your order has being prepared for shipping you will receive an email from True Delicious containing the tracking number. By clicking on it you will be able to check on the advancement of your shipment. 


I haven't received the tracking number of my order. How do I get one?
Send us an email at sales@truedelicious.com with your name and last name and we will get back to you as soon as possible.


Where do I find the nutrition facts of your products?
All nutrition labels are located in the photos of each single flavor products. From mobile, swipe left or right on the photos to move to the next image. On Desktop, click on the arrows that appear on the product photo. 


There is problem with my order. What do I do?
We want all our customers to be very happy with our products. If you experience any problems with your order please contact us via email at sales@truedelicious.com. Please include your order number and describe in details the problem you encountered. We will get back to you as soon as possible. (usually within 1 business day).