Contact us

Please use this form to get in touch with us. Many of the most common questions are answered further down this page.

Full Name *

Order Number (If you already have one)

Phone *

Email *

How can we help you? Please check all that apply * I need help tracking my order. (I have checked my email including the spam folder and still can't find it) It has been more than a week since my order was shipped and I have yet to receive it I received the wrong items / missing items Wrong shipping/billing address Issues with my monthly subscription I'd like to swap products in my monthly subscription Other

Tell us how we can help (optional, if none of the above apply)

Our office hours are Mon-Friday 9am-5pm PST. Please allow up to 2 business days to receive a response.

BEFORE YOU WRITE — COMMON QUESTIONS

When will my order ship? When will my order ship?

Orders are shipped the next business day. Orders placed after 12pm on Friday ship the following Monday. We are closed on holidays.

How long will it take to receive my order? How long will it take to receive my order?

We ship via USPS Ground Advantage and UPS Ground from our bakery in Petaluma, California. Delivery typically takes 1 to 5 business days depending on your location. Transit times are estimates and not guaranteed — once your package is with the carrier, tracking updates will keep you informed.

How do I track my order? How do I track my order?

Once your order ships you'll receive an email with your tracking number. Click the tracking number to follow your shipment in real time until it arrives.

If you can't find that email, please check your spam or promotions folder first — it is the most common reason it appears to be missing. If it still isn't there, use the form above and we'll resend it.

Can I change my shipping address after ordering? Can I change my shipping address after ordering?

You can update it yourself using the Edit Shipping Address link at the bottom of your order confirmation email. Once an order has shipped the address can no longer be changed, so please get in touch as soon as possible.

Billing addresses cannot be changed after an order has been placed. If your order went through, it has been paid in full and there is no balance due.

How do I skip, reschedule, change or cancel my subscription? How do I skip, reschedule, change or cancel my subscription?

You can do all of this yourself at any time in your subscription portal: Manage my subscription. From there you can skip or reschedule a delivery, swap the products in your bundle, update your payment details, or cancel.

Do you offer free shipping? Do you offer free shipping?

Yes — free shipping on all orders over $50 after discounts. If a coupon brings your total below $50, consider adding another item to qualify.

What is your return policy? What is your return policy?

Because our products are perishable food items, all sales are final. However, if your order arrives damaged or something is not right, we will make it right with a replacement or a full refund. Please use the form above with your order number and a description of the issue.

Can I order by phone? Can I order by phone?

We're a small team and don't take phone orders. Please place your order on our website. If you need a hand, send us a message using the form above — our team is available Monday through Friday, 9am–5pm PT, excluding holidays.

I have a question about your products or ingredients I have a question about your products or ingredients

Questions about our recipes, ingredients, allergens, shelf life and storage are answered on our Frequently Asked Questions page.

Customer Support

Thank you for getting in touch!

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