When will you ship my order?
Orders are shipped by the next business day (Holidays excluded). From Petaluma, CA. You can see estimated delivery time on the checkout page, these are automatically provided by UPS and USPS and are only estimated, not guaranteed. Just Add your items to the shopping cart and you'll see delivery estimates and expedited shipping options on checkout.
About free shipping
To be eligible for free shipping, your order must be of at least $50 after any discounts are applied. If you are using a coupon code and your total is below $50 try adding another item to reach the minimum amount. Free shipping uses standard ground shipping. We cannot guarantee the time of delivery and are not responsible for any delays caused by others.
How long will it take to receive my order?
Based on your location your order is estimated to be delivered within 1 to 5 business days from the date of shipping.
Delivery time are only estimated. Please check your tracking number for updates. Tracking numbers are automatically sent to your email when a shipping label has been created.
How do I track my order?
Once your order is prepared for shipping, you will receive an email from True Delicious containing your tracking number. By clicking on the tracking number provided, you will be able to monitor the progress of your shipment until it reaches its destination.
I haven't received the tracking number of my order. How do I get one?
Please fill out the form available on our support page. We will attend to your inquiry and respond to you at the earliest opportunity. Thank you for reaching out.
Where do I find the nutrition facts of your products?
All nutrition labels are located on the product page or in the photos of each single products right below the description.
There is problem with my order. What do I do?
Ensuring your satisfaction is our priority. Should you encounter any issues with your order, please reach out to us through our support page. We aim to address your concerns promptly, typically responding within 1-2 business day, excluding holidays.
Can I order by phone?
Certainly! Please dial 415-300-5341 and leave a message indicating your desire to place an order over the phone. Kindly include your name and phone number. We will return your call during our operating hours, which are Monday through Friday from 9am to 5pm PST, excluding holidays. You can also reach out to us through our support page
Click here to request a phone call or email support
If you need any help placing an order or if there is any issue with an existing order, we are here for you. Please fill out this form and we will contact you via phone or email as soon as possible.
Our office hours: 9am and 5pm PST, Monday to Friday (Holidays excluded).
Also, see the Frequently Asked Questions. The information you are looking for may be already there.